Kick Off
Scoping
Implement
UAT
Training
Go Live
Support
Kick Off
- Establish clear objectives and align all stakeholders on project goals to ensure everyone is on the same page from the
start.
- Outline the project scope, deliverables, and timeline to create a structured roadmap for successful implementation and deployment.
- Clarify roles and responsibilities for both clients and Eurostop teams to streamline communication and decision-making throughout the project.
Scoping
- Conduct focused sessions with different departments - Merchandise, Warehouse, Finance, and Retail Front/Back End.
- Gather detailed requirements for customizations to meet the client’s unique operational needs.
- Analyze the client’s existing systems and practices to identify improvement areas.
- Define key system functionalities, including integrations, customizations, and any specific workflows required.
- Request essential data and materials for system setup.
- Align on deliverables, timelines, and success criteria in a sign-off session for both parties before implementation.
Implementation
- Begin the setup and data migration process as outlined in the confirmed scope.
- Regularly update meetings to keep all stakeholders informed of progress, address any concerns, and ensure alignment throughout the implementation phase.
- Implement internal testing to validate all configurations and customizations before demonstrating the results to the client, allowing for adjustments prior to the final configuration.
User Acceptance Testing (UAT)
- Testing in a pre-configured environment with each department to access relevant functionalities.
- Collect user feedback to identify usability and performance issues for adjustments and workarounds.
- Document issues by severity to prioritize required fixes before the final launch.
- Provide clients with a designated period to test the system in their operational environment.
- Secure formal sign-off once adjustments are made and the system meets client requirements for Go-Live readiness.
Training
- Conduct onsite training sessions for different departments, including warehouse, office, and retail store staff.
- Provide clients with the flexibility to select the training location—whether at their office, retail store, or our office—for their convenience.
- Follow-up Q&A sessions to address any questions or concerns that arise during training to make sure staff are fully prepared to use the new system.
Go Live
- Fully deploy the system configuration to the live environment.
- Coordinate a comprehensive Go-Live plan that includes a detailed checklist for critical tasks such as hardware setup, data migration, and system integrations.
- Provide on-site support on Go-Live day at both the retail store and warehouse to assist staff with any questions or challenges that may arise.
- Monitor system performance closely during the initial Go-Live period to minimize disruptions and maintain smooth operations.
Support
- Dedicated support team is available through various channels, such as phone, email, and chat, to ensure quick responses to user inquiries.
- Address any questions or issues that may arise as staff acclimate to the new system.
- Offer free upgrades to ensure clients always have access to the latest technology.
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